Top Customer Questions

 

How does 2befamily work?

2befamily offers hand-selected quality baby apparel, essentials, and more for your Baby and your family. 

We have a huge inventory of hot popular items that never expire in our store! You can place orders whenever you want for these items. We also have Pack and Gift set deals and week sales. They are available only for 1 week. Please be quick, these sales do expire. If you are a member you’ll received the week sales every week. Watch ou web site for others great promotions.

What payment methods do you accept?

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Dinners Club, PayPal, Apple Pay, and Shopify Pay.

When will I be charged for my order?

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully.

How to get discounts?

Besides of our default discounted prices and seasonal promotions, 2befamily also offers additional discounts. For your first order, you may use a 2befamily member’s unique 2befamily Promo code at checkout for an extra discount on your purchase.

Where is my 2befamily Promo code?

After registration, you will become a 2befamily member. You will find your unique promo code by clicking “Get 25% off, Get $5” in My Account.

 

How can I use my promo code?

After entering the valid promo code at the Cart page, your order will be discounted.

How do I know what size to choose?

We never want to send you something that doesn't fit properly so we have size chart available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page.

Since we offer products from different brands, sizing varies. We display brands’ sizing whenever possible. If the supplier does not provide a chart, we use our own measurements.

How do I place an order?

Placing an order at 2befamily.com is easy, all you have to do is browse, add and checkout.

Browse 2befamily.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.

Add the item to your cart by selecting a size, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop.

Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.

Can I change the shipping address of my order?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at customerservice@2befamily.com. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

Can I cancel my order after I place it?

If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking "Track Your Order" button in your order confirmation email.

If your order has been settled and your order status is "Processing", please contact our customer service at customerservice@2befamily.com for order cancellation. We would love to help you.

If your order status is "Assorting" or "Shipped", your order can't be cancelled. If you need any help about return, please contact our customer service after your order has been delivered.

How do I register for an account?

You can click here to register. You can register with your email address.

How much does it cost to register?

Registration with 2BeFamily.com is Free and Easy!

Can I register under more than one account?

No. 2BeFamily.com will only allow you to register one account per user. In case that you forget your username or password, please don't create a new account in an attempt to remedy the situation. Instead, click on the "Forgot your username or password" link when trying to Log In.

You will be asked to enter the e-mail address you registered with so that 2BeFamily.com can send you your current Login ID and Password right away. You may contact our customer service for further assistance.

What are the benefits of a registered account?

If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information.

How do I check on the status of my order?

  1. If you are a 2befamily member, you may view the status of your order by logging into your 2befamily account and clicking on Orders.
  2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.
  3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.
  4. Please allow 24 to 48 hours for your order status to change.

How do I track the shipment of my order?

  1. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.

Why is my item on backorder?

Occasionally, we receive a very high demand for a few products, which are so popular, and this may cause a backorder from our suppliers. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.

What if my order status hasn’t changed to “shipped” for long?

Our company is a startup, and we’re trying to look for the best products for worldwide moms, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. Also it is guaranteed that if your order or any part of your order hasn’t been shipped since 60 days after you place the order, you can ask for the refund for the order or any items that haven’t shipped by contacting us at customerservice@2befamily.com.

Do you ship internationally?

Click here to find out more about the countries we ship to, international delivery times and costs.

  1. Standard and Express delivery services are available for most of the countries that we ship to. Once you've selected your shipping country, you'll be able to see the available shipping methods.
  2. You'll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

How much do you charge for shipping?

We offer Both Standard and Express Delivery in most of the countries. Click here to find out the shipping costs to your country.

Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected.

How long does it take to receive my order?

The delivery time varies from country to country. For more details regarding delivery time, please click here .

Will my package be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package.

2befamily has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

What if my order arrives incomplete, damaged, or defective?

This happen very rarely, but if it does happen, please contact us right away at customerservice@2befamily.com, and we will get back to you as soon as possible.

What is your return policy?

All returns must be made within 21 days after the Product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

How do I return something?

Step 1: Send a return request to customerservice@2befamily.com along with your order number and the name(s) of the item(s) you want to return.

Step 2: Our customer service will reply you with a RAN (return authorization number) within 24 hours.

Step 3: Pack up the item(s) you want to return and send it or them back to our warehouse (address in the email with RAN).

Step 4: Once our warehouse receives the package, we will process the refund to you within 2 business days.

Please note that any returned items must be in resalable condition. Item(s) that arrived damaged will not be eligible for refund.

What is your exchange policy?

Currently we are not able to offer exchange service for any shipped orders.  If you want a different size, different color, or different item, please place a new order.

What is your refund policy?

If the refund is claimed for any item of your order, and at the same time your order doesn't include any promotions or discounts, you will receive a full refund for the item. But if the order includes promotions or discounts, the item will be refunded proportionally instead of full price. For example, if the original price of an item of your order is $10, and the grand total of your order is $18 after a $2 off discount, so you will receive $9 refund after cancelling this item.

How do I change the currency?

Our default currency is US Dollar, and you can change the currency by clicking on the USD on top right of the page.

How can I unsubscribe from your newsletters?

If you no longer want to subscribe to 2befamily newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

Please note that once you unsubscribe, it can take up to 7 days for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe.

How do we protect your information?

Safeguarding your personal information is our first priority. 2befamily guarantees 100% secure ordering for all customers.

To protect you and your personal information, 2befamily uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.

Further more, 2befamily never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

2befamily promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at customerservice@2befamily.com.

How to contact us?

We would like to hear from you! If you have any questions, please feel free to contact us by email customerservice@2befamily.com or with messenger (messenger button on every left side of the page).Our customer service center could be busy, so please email us your message and we will get back to you as soon as possible.